Vivessa Elvryn Earrings

Once your order is confirmed, you will receive an email with your order number. To track your order, simply visit our Order Tracking page and enter your order number or email address.

We offer a lifetime warranty covering manufacturing defects. If your jewellery has a problem related to manufacturing or materials, we will repair or replace it free of charge.

Exclusions:

• Normal wear and tear
• Accidental damage, misuse or loss
• Tarnishing due to chemicals or water
• Modifications or repairs by third parties

You can return items within 30 calendar days of receiving them.

• Return shipping costs are the buyer’s responsibility.
• Approved refunds will be issued to your original payment method.
  

For more information, please review our Return Policy.

If you experience any issues or have questions, visit our Contact Page to connect with our support team. We’re here to assist you promptly

Orders are typically processed within 3 business days after being placed.

Yes, the following exceptions apply: Partial refunds may be issued for items that:

• Show signs of use.
• Are not in their original condition.
• Are damaged or missing parts (not caused by us).
• Are returned more than 30 days after delivery.
  

For complete details, refer to our Return Policy.

We do not currently offer repair services. For any repairs, we recommend that you consult a watch technician who can provide professional assistance and ensure that your timepiece is properly maintained.

To keep your jewellery looking good and working properly:

1. Wipe them gently with a soft, damp cloth. Avoid harsh chemicals and do not let them soak.

2. Store your jewellery in a cool, dry place, preferably in its original box.

3. For watches, be sure to replace the battery if necessary and, for mechanical watches, wind them regularly.