what our customers have to say
We love our products and we're sure you'll love them as much as we do! That's why we offer a risk-free 30-day money-back guarantee. If you are not satisfied with our product, we will give you your money back.
For ten wonderful years, we've lovingly curated timeless pieces at Kensington Atelier - styles that celebrate confidence, sophistication, and the unique beauty of every woman. Each garment has been chosen with care, inspired by the elegance of Kensington and our deep passion for thoughtful, refined fashion.
Now, we're celebrating this incredible milestone.
This is your special opportunity to shop your favorite pieces at exclusive anniversary discounts - a way for us to thank you for being part of our journey. Don't miss this chance to add these carefully selected pieces to your wardrobe while celebrating with us.
With heartfelt gratitude,
Charlotte & Victoria
Founders of Kensington Atelier
30-Day Money-Back Guarantee
At Kensington Atelier, you can shop with peace of mind thanks to our 30-day money-back guarantee. Simply return your items within 30 days.
Free Shipping
We are offering free shipping throughout the UK only today.
24/7 customer service
If you have any questions, feedback, or concerns about your order, don't worry! Our customer service team is here to assist you.
SECURE PAYMENT
Your payment information is processed securely.
FAQs
Once your order is confirmed, you will receive an email with your order number. To track your order, simply visit our Order Tracking page and enter your order number or email address.
We offer a lifetime warranty covering manufacturing defects. If your jewellery has a problem related to manufacturing or materials, we will repair or replace it free of charge.
Exclusions:
- Normal wear and tear
- Accidental damage, misuse or loss
- Tarnishing due to chemicals or water
- Modifications or repairs by third parties
You can return items within 30 calendar days of receiving them.
- Return shipping costs are the buyer’s responsibility.
- Approved refunds will be issued to your original payment method.
For more information, please review our Return Policy.
If you experience any issues or have questions, visit our Contact Page to connect with our support team. We’re here to assist you promptly
Orders are typically processed within 3 business days after being placed.
Yes, the following exceptions apply: Partial refunds may be issued for items that:
- Show signs of use.
- Are not in their original condition.
- Are damaged or missing parts (not caused by us).
- Are returned more than 30 days after delivery.
For complete details, refer to our Return Policy.
We do not currently offer repair services. For any repairs, we recommend that you consult a watch technician who can provide professional assistance and ensure that your timepiece is properly maintained.
To keep your jewellery looking good and working properly:
1. Wipe them gently with a soft, damp cloth. Avoid harsh chemicals and do not let them soak.
2. Store your jewellery in a cool, dry place, preferably in its original box.
3. For watches, be sure to replace the battery if necessary and, for mechanical watches, wind them regularly.
Anniversary sale ends tonight at 11:59 PM
